When the Products are dispatched once order is placed successfully?
Once we receive the order, it will be dispatched within 24 Hrs.
What is the requirement for Same Day Dispatch?
All orders received before 1Pm in afternoon, almost 90% of them are dispatched same day
Within how many days the shipment gets Delivered?
Depending on your Location the delivery will take around 3 to 7 days. For Delivery within Mumbai it takes 1 to 2 days, while in Metro Cities it takes 3 to 4 days. While in the extreme North and North East regions it may take 6 to 7 Days.
What is your return policy?
We offer return/replacement of Products ordered on Frozentags.com website within 7 days of delivery of the order. However, there are certain products such as Lingerie items, Jewellery items etc. specified as “Non-Returnable” on the Website in the Product description, for which we do not offer return/replacement.
We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
What is the refund policy for the returned item?
We endeavor to process your refunds within 1 to 3 business days from the date of receipt of the Product. However, the refund is subject to the transaction and processing time taken by the bank after the NEFT is initiated by Frozentags. In case of any refund discrepancies, Frozentags may at its sole discretion, request you to share with us a screenshot of your bank statement.
We understand that in some scenarios, the Product may take more than 7 days to reach our warehousing and Quality Check facilities. In such scenario, we request you to keep patience and once the product arrives at our place will process the refund on the priority basis.
How does Refund work based on the different modes of payment :-
- If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 business days from the date of refund request
- If you have paid for the order using Store Credits, then the amount gets refunded to your Store Credit account within 5 business day of refund request.
- If you have paid for the order using Cash on Delivery option, then the requisite amounts shall be refunded as Store Credits into your Frozentags account within 5 business day from the date the Product is delivered at our location. You shall have an option for refund of paid amounts by way of Frozentags Store credits or into your bank account. Please note that in case of any refund to your bank account you shall need to comply with the Company’s Policy in this regard which shall be a conclusive undertaking at your end in all aspects. Please further note that you shall be completely responsible for providing correct bank details and the company shall not be responsible incase wrong information has been provided to it.
How do I return/exchange my order?
We offer easy self-service return process. To return/exchange your order, please do the following steps.
- Send a mail to [email protected], with details of your orders and reason for ‘Returning’
- Or, you can submit a request on our Website’s Contact Us page, by selecting the Subject dropdown as ‘Return Request’
- Or, You can call/WhatsApp at 7208919670 with Order Details and Reason for Returning
- You will get a refund once your order is picked up & checked for quality subject to applicable exceptions.
Do you accept Returns/Replacements without any Reasons?
No. We accept returns only if there is a manufacturing defect in the product. For any other Reasons like Colour not same, didn’t like the product, different or unexpected quality, we strictly don’t provide returns. In case if you have received a defective product will arrange a Reverse Pickup and first try to ship a Replacement and if Replacement is not available will accept it as Return and full amount will be refunded.
Am I entitled to a refund/exchange if I have shopped during a promotion/scheme/offer?
Yes, you shall be entitled for an exchange if the Product is available and in stock. However, please note that in case of promotions/schemes you are only eligible for a size exchange for the same Product.
For refund/s in case you have purchased any Product/s during an offer or a scheme, you shall be entitled to a proportionate refund of the total amounts paid by you. Unlike most websites we do not forfeit the shipping and COD charges. Shipping charges for the Products returned are refunded in full and the COD charges which are charged on order level are refunded proportionately in case you choose to return a Product purchased during a promotion/scheme.
When will my return get picked up?
We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. Our Logistic partner pick-up the Product/s within 2 to 4 days days of receiving the request.
Our Logistic Partners shall make three attempts to pick up the Product/s. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, you can raise a fresh Return request in case you are eligible. For more details, please contact our Customer Care.
Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised. If you fail to do so, the return option may not be available to you in future, the discretion of which shall lie completely with the Company.
I have received ‘Pickup service is not available’ message when I try to return/exchange my order. What do I need to do now?
There are certain pin-codes where our logistic partners currently do not support pick-up of returned items. If you received this message, we request you to send the items to our warehouse using a courier company available in your location. Please ensure that the Products are in unused condition with their original packing and tags and that you insert the “Return Slip” portion of the Invoice along with the Product that is shipped. In the absence of the Return Slip in the courier, we might not be able to process the refund. After sending the shipment, please upload the shipment details through submitting a Request on Contact us page on our Website or through email or WhatsApp. Please note it is mandatory to submit the self-ship details to get a refund for the returned item. Once we receive the returned item in our warehouse, we will refund the amount of the items and also the amount that you spent on sending the item to our warehouse.
What is the warehouse address to which I need to send the returned items when I get to see the message ‘Pickup service is not available’ message when I try to return/exchange my order?
When you receive the message ‘Pickup service is not available’, than you need to contact us for a Return address.